Returns & Cancellations of e-shop orders - guarantees
1. Within 24 hours from the moment an online order is placed, the customer can request its cancellation by sending a message to OIKADE's online order management department:
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Within this period, the order will be cancelled.
2. After the delivery of the e-shop order, the customer has the right to return the products, exactly in the condition in which they were received, by sending a relevant statement within 14 calendar days of delivery, to the address: OIKADE, 86 Idomeneos & 44 Ikarou, Ilion PO 131 22 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
See a sample withdrawal form here.
This right cannot be exercised for goods manufactured according to the customer's specifications or clearly personalized for the specific customer (e.g. furniture painted or dressed in the color of your choice or a lamp that is not in stock and was manufactured after you ordered it and so on). Also, for reasons of hygiene, sleeping pillows, mattresses, mattresses, etc. that have been unsealed after delivery are not returned.
Electronic orders with payment method "deposit to bank account" must be paid within (3) working days from the day of the order. If the payment time elapses, the order is automatically cancelled.
Shipping costs for the return of the products are borne by the customer. Returned products must be accompanied by the original invoice or proof of payment. Within 14 days from the receipt of the products by OIKADE, and provided that they have not been damaged or damaged, OIKADE will refund the customer the amount of the value of the returned products and any delivery costs, charged to the customer (excluding any additional charges due to the customer's choice to use a delivery method other than the standard delivery method offered by OIKADE), using the same means of payment used by the customer for the original transaction (unless the customer has expressly agreed otherwise). If the returned product has suffered damage or deterioration due to the customer's fault or has been reduced in value by handling that was not necessary to determine the nature, characteristics and function of the products, OIKADE will assess the value of the damage and the amount of the reduction in value and if OIKADE is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.
OIKADE will provide you with all possible assistance to fulfill the terms of the warranty that accompanies your product, at no charge to you. This is regardless of the out-of-warranty maintenance services, which we can provide on a case-by-case basis at the applicable charge.
3. If a product is defective or does not fully satisfy you, please contact OIKADE's customer service department first by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. The customer service department will record your problem and, if required, will advise you of the product return procedure.
We recommend that you check carefully, at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to detect any obvious defects (e.g. broken goods, etc.). In case you find a defect, you must contact our online store immediately after delivery on the same day or the next working day.
The OIKADE has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell you, you may (a) request its repair at no cost to you or its replacement unless this is impossible or requires disproportionate costs, (b) request a reduction of the price and (c) withdraw, unless it is a minor actual defect. The above obligations do not apply if the defect has been caused by you, or by force majeure in the strict or broad sense.
4. For purchases of products purchased at the physical OIKADE store, please contact our store at: OIKADE 86 Idomeneos & 44 Ikarou, Ilion PO 131 22 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
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